BrainSkills Learning Inc. Site Cancellation & Refund Policy
As we are in a service-based industry, we know very well how important it is to maintain a good and well-balanced relationship between the customer and us, the service provider. So for this simple reason, we want to make sure that our customers have a satisfactory and memorable experience with us. We have a highly organized and systematic cancellation and refund policy that protects and always looks after your consumer rights. Whenever you pay for a subscription-based program from our website, or purchase tutoring services, you do have cancellation and refund options as outlined below in this Cancellation and Refund Policy.
14 Day Full Refund Period For Subscription-Based Purchases – You have 14 Days from the date of your initial subscription purchase to request a full refund of your subscription payment. This applies to both monthly and annual subscriptions.
The cancellation and refund clauses are different in the case of annual and monthly subscriptions after the 14 Day Full Refund period has passed.
Cancellation Of Monthly Subscriptions - In the case of a monthly subscription(s), and after the 14 Day Full Refund Period has passed, you the customer must request the cancellation of your subscription(s) via an email to our company before the next billing period begins to terminate your subscription(s). Your subscription(s) will terminate at the end of your current billing period and no further payments will be required to be made from your end. No refund will be provided.
60-Day Cancellation Of Annual Subscriptions - In the case of an annual subscription(s), you may request cancellation of your subscription(s) any time after the 14 Day Full Refund Period has passed and up to 60-days after the date of purchase. You will be refunded the unused portion of the annual subscription only which will be prorated on a daily basis. No additional refunds will be provided.
*If you believe there is any chance you will not use the programs for a full year then please choose the monthly subscription option.
Cancellation And Refund For Tutoring Services – You may request cancellation of tutoring services at any time without penalty. Your request for cancellation must be made by email or by phone.
You will receive a full refund of any amounts paid in advance for tutoring time that have not been consumed by your family members.